Terms & Privacy Policy

NEATWEAVE
Website: https://www.neatweave.in/
Last Updated: 12 November 2026

At NEATWEAVE, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, store, protect and share your personal information when you visit our website, browse our collections, place an order, contact us or otherwise interact with our services.

We are committed to handling your personal information responsibly and transparently. By using our website, you acknowledge that you have read this Privacy Policy.

Please read this policy carefully to understand how your information is handled.

1. INFORMATION WE COLLECT

When you visit or shop through our website, we may collect the following categories of information:

A. Personal Information

• Full name.

• Email address.

• Mobile or contact number.

• Billing and shipping address.

• Other contact details you voluntarily provide.

B. Order and Transaction Information

• Products you browse, select or purchase.

• Order details, quantities and purchase history.

• Payment status and transaction reference details.

• Delivery, shipping and order tracking information.

• Requests relating to cancellations, returns, exchanges or refunds.

C. Account Information

If you create an account on our website, we may collect your login details and information associated with your account.

D. Technical and Website Usage Information

When you access our website, certain information may be collected automatically, including:

• IP address.

• Browser type and device information.

• Operating system.

• Website pages visited.

• Date, time and duration of visits.

• Cookies and similar browsing technologies.

E. Communication Information

If you contact us through email, telephone, WhatsApp, social media or website forms, we may collect your name, contact details and the information you share with us to respond to your queries.

We collect only the information reasonably required for the purposes described in this policy.

2. HOW WE USE YOUR INFORMATION

We use the information collected from you to provide a smooth, secure and convenient shopping experience.

Your information may be used for the following purposes:

• To process, confirm and fulfil your orders.

• To arrange shipping and delivery of purchased products.

• To communicate order confirmations, payment updates and delivery notifications.

• To respond to your questions, requests, complaints and customer support enquiries.

• To process eligible cancellations, returns, exchanges and refunds.

• To manage customer accounts and maintain purchase records.

• To improve our website, product offerings and shopping experience.

• To understand customer preferences and improve our collections and services.

• To detect, prevent and investigate fraudulent, unauthorised or suspicious activities.

• To comply with applicable legal, tax, accounting and regulatory requirements.

• To send promotional messages, new collection announcements, offers and updates where you have provided the necessary consent or where otherwise permitted by law.

We will not use your personal information for purposes unrelated to those explained in this policy without providing appropriate notice or obtaining consent where required.

3. PAYMENT INFORMATION

NEATWEAVE may offer online payment facilities through third-party payment service providers.

When you make a payment through our website, your payment transaction may be processed securely by the relevant payment provider.

We do not intend to collect or store your complete debit card number, credit card number, CVV or banking passwords on our website. Such sensitive payment details are handled by the payment service provider in accordance with its own security and privacy practices.

We may receive limited transaction information, such as payment confirmation, transaction reference number, payment status and refund details, to manage your order.

Customers are advised to review the privacy and security policies of the payment provider before completing a transaction.

4. SHARING OF PERSONAL INFORMATION

NEATWEAVE respects your privacy. We do not sell, rent or trade your personal information to third parties for their independent marketing purposes.

However, we may share necessary information with trusted third parties in the following circumstances:

A. Delivery and Logistics Partners

We may share your name, mobile number and delivery address with courier companies and logistics partners to ensure that your orders are delivered successfully.

B. Payment Service Providers

Relevant transaction information may be shared with payment gateways or financial service providers to process payments, refunds and payment-related enquiries.

C. Website and Technology Service Providers

We may work with website hosting providers, technical support providers, security services and other technology partners to maintain and operate our website.

D. Marketing and Communication Services

Where applicable and permitted by law, we may use third-party communication or marketing services to send order-related updates, promotional messages and customer notifications.

E. Legal and Regulatory Requirements

We may disclose information where required by law, government authorities, court orders or other lawful regulatory requirements, or where necessary to protect our legal rights and prevent fraud.

Any third-party service provider receiving personal information is expected to use it only for the relevant service or purpose and to protect it appropriately.

5. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

A cookie is a small text file stored on your device when you visit a website. Cookies help websites recognise your browser and remember certain preferences.

We may use cookies for purposes such as:

• Remembering shopping cart items and browsing preferences.

• Supporting website functionality.

• Understanding website traffic and visitor behaviour.

• Improving website performance and user experience.

• Helping maintain website security.

Some cookies may be provided by third-party services integrated into our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including shopping cart or checkout features.

Where required, we will seek your consent before using non-essential cookies or similar technologies.

6. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or destruction.

These measures may include:

• Secure website connections.

• Restricted access to customer information.

• Appropriate website and hosting security measures.

• Use of trusted service providers.

• Reasonable procedures for managing and protecting customer records.

While we make reasonable efforts to safeguard your information, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

Customers are also responsible for maintaining the confidentiality of their account credentials and notifying us if they suspect unauthorised access to their account.

7. DATA RETENTION

We retain your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.

For example, order and transaction records may need to be retained to:

• Complete purchases and deliveries.

• Handle returns, exchanges and refunds.

• Resolve customer disputes.

• Maintain accounting and tax records.

• Comply with applicable legal obligations.

When personal information is no longer required for these purposes, we will take reasonable steps to delete or anonymise it, subject to applicable legal requirements.

8. PROMOTIONAL COMMUNICATIONS

We may occasionally send you information about:

• New saree collections.

• Exclusive launches.

• Special offers and discounts.

• Festive collections.

• Brand announcements and updates.

We will send promotional communications where you have consented or where otherwise permitted by applicable law.

You may opt out of promotional emails by using the unsubscribe option provided in the email or by contacting us directly.

You may also request that we stop sending promotional messages through our other communication channels.

Please note that even if you opt out of promotional communications, we may still send essential messages relating to your orders, payments, deliveries, returns or customer service requests.

9. THIRD-PARTY WEBSITE LINKS

Our website may contain links to third-party websites, payment providers, social media platforms or other external services.

These websites operate independently and have their own privacy policies and terms of use.

NEATWEAVE does not control the privacy practices, content or security of external websites. We encourage you to review their respective privacy policies before sharing personal information with them.

10. YOUR PRIVACY RIGHTS

Subject to applicable laws, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information that is no longer required, subject to legal and regulatory retention obligations.

• Withdraw consent for processing where the processing is based on your consent.

• Opt out of promotional communications.

• Raise concerns or submit complaints regarding the handling of your personal information.

• Nominate another individual to exercise your rights where permitted by applicable law.

To exercise any of these rights, please contact us using the details provided in the Contact Us section.

We may need to verify your identity before processing certain requests to protect your information from unauthorised access.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. It may also affect our ability to provide certain services where the relevant information is necessary to fulfil your request or order.

11. CHILDREN'S PRIVACY

Our website and products are intended for general consumers and are not specifically directed towards children.

We do not knowingly collect personal information from children in circumstances where verifiable parental or guardian consent is required under applicable law without obtaining such consent.

If you believe that a child has provided personal information to us without the necessary permission, please contact us so that we can take appropriate action.

12. CHANGES TO THIS PRIVACY POLICY

NEATWEAVE reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, website features, technology or applicable legal requirements.

Any updates will be published on this page with the revised “Last Updated” date.

We encourage customers to review this page periodically to stay informed about how their personal information is handled.

13. CONTACT US

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Brand: NEATWEAVE
Website: https://www.neatweave.in/
Email: tvidyashree5@gmail.com

We will make reasonable efforts to acknowledge and address your privacy-related requests and complaints within the timeframes prescribed under applicable law.

NEATWEAVE
Everyday Elegance, Effortlessly Draped.